Question 1

How do I create an AZIMART account?

Accepted Answer

Use the registration option on AZIMART and provide the information requested by the registration form. The available account and verification steps shown during registration are the source of truth for the current process.

Question 2

I forgot my password. What should I do?

Accepted Answer

Use the password recovery option on the sign-in page and follow the instructions provided by AZIMART. If you cannot recover access, contact support for assistance.

Question 3

How do I find products on AZIMART?

Accepted Answer

You can browse the marketplace or search for products using relevant terms. Review the listing information, including price, unit, quantity, location, availability, and seller information before ordering.

Question 4

How do I place an order?

Accepted Answer

Select a product, review the listing and order details, add the item to your cart where applicable, and continue through the available checkout process. Confirm the information presented before completing the transaction.

Question 5

What payment methods are available?

Accepted Answer

Available payment methods are shown through the AZIMART checkout or payment process. Use the payment option presented for your transaction and keep the resulting transaction or payment reference.

Question 6

How can I check my order?

Accepted Answer

Use the order information available in your AZIMART account or the information provided for the transaction. If you cannot locate an order or need help with its status, contact support with the relevant order details.

Question 7

How does delivery work?

Accepted Answer

Delivery or pickup arrangements can vary by product, seller, location, and fulfillment option. Review the fulfillment information associated with your order and contact support if an agreed arrangement needs attention.

Question 8

What should I do if my order is delayed or has a problem?

Accepted Answer

Review your order information and contact the seller where appropriate. If the issue requires AZIMART support, provide your order details, the product or quantity involved, relevant payment or delivery information, and evidence such as photos where useful.

Question 9

How do I become a seller?

Accepted Answer

Start with the seller registration or onboarding process available on AZIMART. The information and steps requested by the current seller workflow are the source of truth for seller onboarding.

Question 10

How do I create a product listing?

Accepted Answer

Create a seller listing using the available seller workflow and provide accurate information such as the product, price, unit, quantity, location, availability, and fulfillment details. Keep the listing updated when those details change.

Question 11

What are AZIMART seller fees?

Accepted Answer

Current published seller fees and applicable charges are described on the Fees page. Transaction-specific information presented during checkout or the applicable transaction flow should be treated as the source of truth.

Question 12

Can I cancel an order?

Accepted Answer

Cancellation depends on the order status, seller processing stage, and applicable AZIMART policy. If you need to cancel an order, act promptly and contact the seller or AZIMART support with the order details.

Question 13

What if a product is damaged or different from the listing?

Accepted Answer

Keep the order information and evidence of the issue, such as relevant photos, and report the problem promptly. Review the Buyer Protection and Returns information for the applicable process.

Question 14

How do I report a suspicious listing, account, or payment request?

Accepted Answer

Do not share credentials or sensitive financial information. Preserve the relevant listing, account, order, or payment details and contact AZIMART through the available support channels so the issue can be reviewed.

Question 15

How do I contact AZIMART support?

Accepted Answer

WhatsApp is available for direct support, and you can also use the published support email, phone number, or contact form. Include enough information for your request or transaction to be identified.

Help Center

Find What You Need

How to Buy

How to Sell

Payments

Delivery

Returns

Buyer Protection

Fees

Contact Us

Frequently Asked Questions

Account & Access

How do I create an AZIMART account?

I forgot my password. What should I do?

Buying on AZIMART

How do I find products on AZIMART?

How do I place an order?

Payments, Orders & Delivery

What payment methods are available?

How can I check my order?

How does delivery work?

What should I do if my order is delayed or has a problem?

Selling on AZIMART

How do I become a seller?

How do I create a product listing?

What are AZIMART seller fees?

Problems, Returns & Safety

Can I cancel an order?

What if a product is damaged or different from the listing?

How do I report a suspicious listing, account, or payment request?

Getting Support

How do I contact AZIMART support?

Use the right guide for detailed information

Contact Support

WhatsApp Support

Email Support

Phone Support

Still Need Help?

Help Center

Find What You Need

How to Buy

How to Sell

Payments

Delivery

Returns

Buyer Protection

Fees

Contact Us

Frequently Asked Questions

Account & Access

How do I create an AZIMART account?

I forgot my password. What should I do?

Buying on AZIMART

How do I find products on AZIMART?

How do I place an order?

Payments, Orders & Delivery

What payment methods are available?

How can I check my order?

How does delivery work?

What should I do if my order is delayed or has a problem?

Selling on AZIMART

How do I become a seller?

How do I create a product listing?

What are AZIMART seller fees?

Problems, Returns & Safety

Can I cancel an order?

What if a product is damaged or different from the listing?

How do I report a suspicious listing, account, or payment request?

Getting Support

How do I contact AZIMART support?

Use the right guide for detailed information

Contact Support

WhatsApp Support

Email Support

Phone Support

Still Need Help?