Question 1

How do I create an account?

Accepted Answer

Click the "Sign Up" button in the top right corner. Fill in your details including name, email, and phone number. You'll receive a confirmation email to verify your account.

Question 2

How do I reset my password?

Accepted Answer

Click "Forgot Password" on the login page. Enter your email address and we'll send you a reset link. Follow the instructions in the email to create a new password.

Question 3

How do I place an order?

Accepted Answer

Browse products, add items to your cart, and proceed to checkout. Choose your payment method (M-Pesa or card) and confirm your delivery address.

Question 4

What payment methods do you accept?

Accepted Answer

We accept M-Pesa payments and major credit/debit cards (Visa, Mastercard, American Express). All payments are processed securely.

Question 5

How long does delivery take?

Accepted Answer

Delivery typically takes 1-3 business days depending on your location. You'll receive tracking updates via SMS and email.

Question 6

What if my order arrives damaged?

Accepted Answer

Contact our support team immediately with photos of the damaged items. We'll arrange for a replacement or full refund through our buyer protection program.

Question 7

How do I become a seller?

Accepted Answer

Register as a regular user first, then apply to become a seller through your dashboard. You'll need to provide identification and business details for verification.

Question 8

What are the seller fees?

Accepted Answer

We charge a 5% transaction fee on successful sales. There are no monthly fees or listing costs. See our fees page for complete details.

Question 9

How do I contact customer support?

Accepted Answer

WhatsApp support is the fastest option. The message opens with a ready-to-fill template, or you can use email, phone, or the contact form.

Question 10

Can I cancel my order?

Accepted Answer

Orders can be cancelled within 1 hour of placement if the seller hasn't started processing. Contact support immediately for cancellation requests.

Help Center

How to Buy Guide

How to Sell Guide

Buyer Protection

Fees & Payments

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Frequently Asked Questions

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