M-Pesa Payments

AZIMART currently supports M-Pesa for marketplace payments. Follow the checkout flow and keep your transaction details.

Pay with M-Pesa

Use the M-Pesa payment flow presented during checkout.

Review your cart, quantities, prices and delivery information before paying.
Use the phone number associated with your M-Pesa payment where requested.
Follow the payment prompt and wait for the payment flow to complete.
Keep the M-Pesa confirmation/reference for your records.

How payment works

Use the payment option presented at checkout.

1
Review your cart.
Check products, quantities, prices, delivery information and the final amount.
2
Start M-Pesa payment.
Follow the M-Pesa payment flow provided at checkout.
3
Complete the payment.
Follow the payment prompt and wait for the transaction to complete.
4
Keep your records.
Retain your order and M-Pesa reference information in case you need support.

If a payment fails

• Check that the payment details are correct.
• Avoid repeated payments if you are unsure whether the first attempt completed.
• Keep the M-Pesa reference, error message, or order number.
• Contact support if the payment or order status is unclear.

Payment records & support

Support can investigate payment issues using the transaction details you provide.

For payment support, include the order number, M-Pesa reference, phone number used for the payment where relevant, and a description of the issue. Never share your PIN, OTP, password, or other authentication secrets.

Contact payment support →

Related guides

How to Buy →Fees →Delivery →Returns →

Frequently Asked Questions

What payment method is currently available?

AZIMART currently supports M-Pesa for marketplace payments.

How do I pay for an order?

Add products to your cart, proceed to checkout, review your order and delivery details, then follow the M-Pesa payment flow presented at checkout.

What if my M-Pesa payment fails?

Check the payment details and try again if appropriate. If the problem continues, contact AZIMART support with the order number and payment reference when available.

What information should I keep after paying?

Keep your order details and M-Pesa payment confirmation or reference. These details can help support investigate payment or order issues.

Can I report a payment problem?

Yes. Contact support with the order number, M-Pesa reference, phone number used for the payment where relevant, and a description of the problem.

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