How do I track my order?

You can track your order by logging into your account and visiting the "My Orders" section. Click on any order to see its current status and tracking information.

What should I do if my order is delayed?

If your order is delayed beyond the expected delivery date, please contact our support team. We'll investigate and provide updates on your order status.

How do I return or exchange an item?

Returns are accepted within 30 days of delivery for damaged or incorrect items. Contact our support team to initiate a return request.

Why was my payment declined?

Payment declines can occur due to insufficient funds, incorrect card details, or bank restrictions. Please check your payment method and try again, or contact your bank.

How do I become a seller on AZIMART?

To become a seller, register as a regular user first, then apply through your dashboard. Our team will review your application within 48 hours.

What are the seller fees?

We charge a 5% transaction fee on successful sales. There are no monthly fees or listing costs. See our fees page for complete details.

Support Center

Get help with your AZIMART experience. Find answers to common questions or contact our support team for personalized assistance.

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Account & Profile

Manage your account, update profile, and security settings

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Orders & Delivery

Track orders, delivery issues, and shipping information

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Payments & Billing

Payment methods, refunds, and billing questions

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Buyer Protection

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WhatsApp Support

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Email Support

support@azimart.co.ke

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Phone Support

+254 798 738 603

Mon-Fri 8AM-6PM EAT

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Visit Our Office

Prefer to speak with us in person? Visit our Nairobi office

Nairobi Headquarters

123 Moi Avenue

Nairobi CBD, Kenya

P.O. Box 12345-00100

Contact Information

+254 798 738 603

support@azimart.co.ke

Mon-Fri 8AM-6PM EAT

Frequently Asked Questions

Help Resources

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Emergency Support

For urgent account or order issues outside business hours, contact our emergency line:

+254 798 738 603

Available 24/7 for critical issues

Call Emergency Line WhatsApp

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Support Center

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Account & Profile

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Phone Support

Visit Our Office

Nairobi Headquarters

Contact Information

Frequently Asked Questions

Help Resources

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Contact Us

Emergency Support